small CNC machine. They are
still occupying the same shop
space, and the shop staff has
been increased by one person.
achievements are the result of the
final element in making change
happen – engaging the staff.
All personnel at HTC are
empowered, encouraged, and
expected to actively apply lean
thinking in their own work areas,
as small teams, and across the
The first hour of every day is
dedicated to lean activities. It is
no longer about Dustin making
all the decisions and being the
only one searching out every
opportunity for improvement. It
is truly a team effort. Without the
engagement of every staff person,
HTC would be just another
cabinet shop, led by a frustrated
owner, and staffed with people
who simply do what they are told.
The latter scenario is typically
what I find on my initial visit to
a potential customer. That is the
way it was in the early ‘90s when
casegoods manufacturers threw
in the towel and headed overseas.
That was then, this is now. It
doesn’t have to be that way.
If you are a casegoods
manufacturer, I would like to
hear from you. Especially if your
shop embraces lean thinking.
If you are a business owner of
a shop that is now importing
casegoods, I would like to hear
from you, too. By now you should
have discovered that heading
overseas for cheap labor didn’t
create a better opportunity for
servicing your customers. In fact,
you probably have more issues to
deal with and you are no longer
in control of most of them.
Take control – embrace
lean thinking. If you are going
to import, import from a
manufacturer in the United
States. They are here. I will gladly
help you find them. ‹
Rippings and Blocks