you show them you trust their creativity
process, they will develop confidence
and will flourish into a lean-thinking
Adding a Big O
We would like to put our own little
spin on the tried and true PDCA cycle,
by adding a Big O. This “O” stands
for observation as in O-PDCA. It’s
something we typically don’t value and
encourage enough in our culture. But
this has proved to be a fundamental
ingredient in problem solving. Master
this, and you’re well on your way to
If you think it sounds too easy, draw
a circle on the plant floor and stand in
it for an hour. You will be shocked at
what you learn, by strict observation.
This is a skill that is not easy to master,
and I liken it to meditation. It’s super
hard for our busy minds and powerful
egos to stay put and keep quiet. But
the proof is in the pudding. Officially
in lean lexicon, it’s called “Going to
Gemba.” Gemba is a Japanese word
that roughly translates as “where the
work is done.” Japanese have been
doing this forever, and they reap the
rewards, time and time again.
Make following the PDCA Circle your
first standard, and follow it consistently.
This lays the foundation for an exciting
transformation, and no one can deny
the results when you have data!
Speaking of observation and how
important it is, we are doing everything
we can to help people succeed. Some of
the most valuable observation can be at
a different factory than your own. The
Center for Lean Learning is putting
together a “Lean Tour” that is going to
blow your mind. See companies that
are executing lean at the highest level,
learn from the people doing it, come
home and share it with your team.
Contact us to get put on the mailing
list. This will get you all the details so
you can be part of this trip of a lifetime.
Seating is limited to 25 people, make
sure your one of them ;
Lynn Thomson of the Center for Lean
Learning contributed this article for Brad
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