there is a lot of waste in the process, but he doesn’t know what to
do about it.
What he is asking for is another set of eyes. Eyes that are detached from the process and able
to observe and absorb waste that
is inherent in cabinet assembly.
Every process has waste. Discovering it is the first step in making
positive change happen.
The employee asked that the
observer question everything
they do. If a person is off searching for something, challenge the
person for a reason and determine the frequency of absence
from the workstation.
Movements to get tools and
put them away and needless
searching for materials, tools,
information, etc. should be challenged as well. The observer must
document everything that takes
Without documentation, waste
cannot be identified and quantified. This is the beginning of
After the leader observes the
process and documents possible
improvements, he needs to prioritize the improvements based
on his knowledge of the bigger
Will improvements made in
this process increase the velocity
of work going through the shop?
In the case of this example, it
will because the assembly process
sets up the pull that triggers the
internal supply chain to take
action. But the leader should still
take one more step before engag-
ing the assembly employees in
The leader needs to determine if the internal supply chain
has the capacity to respond to
increased demand from the
assembly process. Can CNC and
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